Bank Phishing

Table of Contents

1. Nature of Bank Phishing
2. What to do if your Online Banking has been Phished
3. Bank Contact Information
4. Prevent Bank Phishing
5. Examples of Bank Phishing

Nature of Bank Phishing

“Bank Phishing” is generally done with a faux email containing a Letterhead that looks very genuine. Theses emails infer that “...a change has been made to your bank account...', '...something in your account needs urgent attention...' or anything else that would make one eager to sign into their online banking website. After clicking the link within the email, users are directed to a faux login page that looks strikingly similar to the real deal. The unsuspecting user enters their details and tries to login. At that time the user is redirected back to the real login page of their bank so they are led to believe they entered the incorrect details. They then login successfully to their online banking to find that nothing has changed. The scammer takes your details and either makes transactions or collects as much information as possible on the phished account to use as leverage to get even more information, such as a social security number, home address, phone number, checking/savings account routing numbers, etc. This can all be prevented with a browser that has an anti-phishing module built right in, for this you should .

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"My Online Banking Got Phished!"

What to do if your Online Banking Account has gotten phished by scammers.

1. Don't Panic!
2. Call your bank and tell them you have been phished. There is a list of bank phone numbers located here.
3. Copy the phishing email and/or the phishing website URL and forward it to phishing-report@us-cert.gov.
4. Learn how to prevent this from happening ever again here

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Bank Contact Information

Bank of America	Phone: (800) 500-5706 Fax: (602) 597-2097 P.O. Box 53192 AZ9-505-03-04 Phoenix, AZ 85072
Capital One >>	Phone: (800) 955-7070 P.O. Box 26074 Capital One Fraud Operations Richmond, VA 23286-8110
Chase Card Services	Phone: (800) 688-7944 P.O. Box 29022 Phoenix, AZ 85072
Citibank	Phone: (800) 678-4389 P.O. Box 6000 Fraud Early Warning Hagerstown, MD 21748
Commerce Bank >>	Phone: (800) 645-2103 Fax: (816) 234-1913 811 Main St. 11th Floor-Security Kansas City, MO 64105
First National Bank of Omaha	Phone: (800) 678-0926 Fax: (402) 636-6393 1620 Dodge St. Omaha, NE 68197
MBNA	Phone: (800) 472-7970 Fax: (302) 458-0155 P.O. Box 15021 Wilmington, DE 19884
Merrill Lynch	Phone: 1-800- Merrill or (800) 637-7455 Fax: (212) 670-4136 222 Broadway 2nd Floor--Security/Fraud Control New York, NY 10038
National City	Phone: (888) 347-7806 Cardholder Security
SunTrust BankCard N.A.	Phone: (407) 762-7128 Fax: (407) 762-7170 7455 Chancellor Drive FL-ORL-9117 Orlando, FL 32809 veronica.lynch@suntrust.com Steve.Shaffer@suntrust.com
U.S. Bank	Phone: (866) 540-9904 Fax: (414) 765-6212 777 E. Wisconsin Ave MK-WI-T6 Investigative Services Milwaukee, WI 53202
Wells Fargo Card Services	Phone: (800) 723-5533 Fax: (515) 222-8886 7000 Vista Dr. Attn: Fraud Detection MAC N8235-032 West Des Moines, IA 50266 FraudDesMoinesIA@wellsfargo.com

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Prevent Bank Phishing

1. When you receive an email from a 'financial institution' request that you 'login to your account' directly from the email in question, BadPhisher.com suggests you open your browser and manually type in the URL. Generally, banks do not contact you by email unless you have requested to be.
2. Treat your login information like a closely guarded secret. Never release your sacred login details to any website for any reason or incentive; ever. If it's Phishy, then it has “Phishing” written all over it.
3. Check the URL bar of your browser everytime before you login to your Online Banking. If the URL/web address is similar to this, 988.333.00.00, it is most likely a phishing attempt. Otherwise, be sure to check if URL is different than your banks web address in a subtle way. example: 'Paypa1.com,' (that's a '1' [one] not an 'l')
4. Use an internet browser that has an anti-phishing feature. If you don't already, you should . Firefox will prevent you from entering your information into a reported Bank phishing page.
5. Protect yourself against identity theft with an identity fraud protection plan for you and your family. Of the most trusted is LifeLock. They have a 1 million dollar guarantee.

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Examples of Bank Phishing

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